Effective Date: 02/04/2024
 

Welcome to MasterFix! Your privacy is critically important to us. MasterFix, located at [Insert Company Address], is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your information when you use our home service platform for electricians, plumbers, AC washing, and other services.
 

Information We Collect

• Personal Information: We collect information that personally identifies you, such as your name, email address, phone number, and home address, when you register for our services, request a service, or contact us for support.

• Service Information: Details of the services you have requested or received, including service dates, types of service, and service feedback.

• Payment Information: We collect payment information necessary for billing and payment purposes. However, all payment transactions are processed through a secure third-party payment processor. 

• Usage and Device Information: Information about how you use our website and services, as well as information from the devices you use to access our services, such as IP addresses, browser types, and operating systems.
   

How We Use Your Information

• To provide, maintain, and improve our services, including processing service requests, managing accounts, and providing customer support.

• To communicate with you about your account, services requested, and promotional offers.

• To analyze and understand our customer base and service usage patterns.

• To detect, prevent, and address technical issues and fraudulent activities.
   

Sharing Your Information

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, customer service, and marketing assistance. These service providers are bound by confidentiality agreements and are not permitted to use your information for their own purposes.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
   

Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, theft, and loss. However, no internet-based service is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Shipping & Delivery

We don't have any policy related to shipping and delivery because we don't have any physical products to sell.
 

Cancellation Policy

• Before Service Commencement: Customers can cancel their service request free of charge up to 24 hours before the scheduled service time. To cancel, please contact us via our customer service channels provided on our website.

• Within 24 Hours of Service Time: If a cancellation is made less than 24 hours before the scheduled service time, a cancellation fee may be applied. This fee compensates our professionals for their time and ensures we can maintain a high level of service for all our customers.

• After Service Commencement: Once a service has commenced, we cannot accept cancellations. However, if you are not satisfied with the service provided, please refer to our Refund Policy below.

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Refund Policy

• Service Quality: If you are not satisfied with the quality of service received, please contact us within 48 hours of service completion. We will investigate the matter, and if your claim is validated, we may offer a partial or full refund, service credit, or a re-service, depending on the circumstances.

• Non-Completion of Service: In cases where a service could not be completed due to reasons attributable to MasterFix (e.g., the assigned professional did not show up), customers will be offered a full refund or the option to reschedule the service at no additional cost.

Processing of Refunds
Refunds will be processed using the original payment method within a certain number of days, depending on your card issuer's policies.

 

Your Rights

You have the right to access, correct, or delete your personal information held by MasterFix. You can also object to or restrict certain processing of your information. To exercise these rights, please contact us at +91 81096 74006.
 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.
 

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at Masterfixindia@gmail.com

Business Address 

Bazaar Road, Sitapur, Chhattisgarh. PIN CODE- 497111
 

Thank you for choosing MasterFix for your home service needs.